The Ombudsman Program

The objective of the Ombudsman Program at DeVry/Orlando is to act as an impartial agent helping students gain access and understand the services of the DeVry/Orlando system; to coordinate the efforts and services a student may require from more than one office; to resolve disputes in the most expedient and least negative manner; to be a mediator, listener, researcher and facilitator who is dedicated to helping the student.

The Ombudsman will:

  • Listen
  • Investigate
  • Resolve
  • Respond

We wish to serve the individual needs of those students attending our institute. Normally students' concerns will be handled routinely by separate offices within the school, however, there may be times when a student may need additional assistance. The Ombudsman program can be called upon only after all other established protocol has been followed. You may direct to the campus Ombudsman any inquires that require personal attention. Each matter presented will be reviewed objectively and responded to with reasonable promptness. Issues may be presented either in person or in writing. After investigation, recommendations will be made for appropriate action resulting in fair resolution. All matters will be treated confidentially.

Students are welcome to see the Ombudsman any time. Please call 407-355-4861 or stop by Student Services Office, Room 143. Together we will endeavor to overcome those obstacles which might otherwise interfere with student success.

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